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SHIPPING AND FAQ's

 

ALL OUR MERCHANDISE IS PLUS P+P (UNLESS OTHERWISE STATED)

** FROM 07/09/2017**

WE HAVE NOW INTRODUCED THE FOLLOWING
"TRACKED AND SIGNED FOR" DELIVERY SERVICES
AS OUR DEFAULT SHIPPING METHOD

FOR UK: ROYAL MAIL SIGNED FOR® 2ND CLASS

FOR EUROPE: ROYAL MAIL INTERNATIONAL TRACKED & SIGNED

FOR COUNTRIES OUTSIDE THE EU:- ROYAL MAIL INTERNATIONAL TRACKED & SIGNED

____________________________________________________________________________________

AS AN ALTERNATIVE WE CAN OFFER YOU A CHEAPER STANDARD NON TRACKABLE POSTAL SERVICE BUT WE CAN NOT BE HELD RESPONSIBLE FOR LOST ORDERS.

(PLEASE SEE OUR "MISSING ORDER" INFORMATION)

CLICK HERE TO EMAIL ABOUT NON TRACKABLE POSTAGE ORDER

OR USE OUR CONTACT FORM PAGE

 

ORDERS ARE PROCESSED AND DISPATCHED WITHIN WORKING 5 DAYS

WE WILL SHIP TO THE ADDRESS STATED ON YOUR PAYPAL TRANSACTION
SO PLEASE MAKE SURE THAT YOUR SHIPPING ADDRESS IS CORRECT
IF IT IS DIFFERENT THEN LET US KNOW.

WE CAN NOT BE HELD RESPONSIBLE FOR NON DELIVERY
DUE TO BEING GIVEN AN INCORRECT ADDRESS

WE OBTAIN A CERTIFICATE OF PROOF OF POSTING ON ALL ORDERS.

MISSING ORDERS

IF YOU ARE UK MAINLAND BASED AND HAVE NOT RECEIVED YOUR ORDER WITHIN 5 WORKING DAYS OF THE SHIPPING DATE, OR 15 WORKING DAYS FOR OUR INTERNATIONAL CUSTOMERS,

 

CLICK HERE TO EMAIL ABOUT MISSING ORDER

 

OR USE OUR CONTACT PAGE

 

PLEASE INCLUDE YOUR ORDER NUMBER, SO THAT WE CAN GIVE YOU THE TRACKING INFORMATION FOR YOUR PARCEL.
SOMETIMES YOUR ORDER WILL BE WAITING AT YOUR LOCAL POST OFFICE, WITH YOUR 'WHILE YOU WERE OUT' CARD NOT HAVING REACHED YOU.
ALTERNATIVELY, SOMETIMES CUSTOM CHECKS CAN JUST TAKE A LITTLE LONGER THAN USUAL.
PLEASE NOTE:-
ROYAL MAIL DOES NOT CONSIDER A PACKAGE LOST UNTIL 25 WORKING DAYS AFTER THE LAST POSSIBLE DATE THAT YOUR PARCEL COULD HAVE ARRIVED.
WE WILL NOT BE ABLE TO CLAIM FOR A LOST PACKET UNTIL THIS TIME, AT WHICH POINT WE WILL BE ABLE TO REFUND OR REPLACE YOUR ORDER.
WE CANNOT BE HELD RESPONSIBLE FOR PACKAGES LOST OR DAMAGED BY ROYAL MAIL, BUT WE WILL DO ALL THAT WE CAN TO HELP YOU.
UNFORTUNATELY, ANY ORDERS THAT HAVE NOT BEEN COLLECTED FROM DEPOT/POST OFFICE, OR HAVE NOT BEEN ABLE TO REACH THEIR DESTINATION WILL BE RETURNED TO US AND YOU MAY BE ASKED TO COVER POSTAGE COSTS TO RE-SEND YOUR ITEMS.
PAYMENTS

PAYMENTS ARE ACCEPTED BY THE FOLLOWING METHODS:-

  • * CREDIT CARD
  • * DEBIT CARD
    * PAYPAL BALANCE (If you have one)

    YOU DO NOT NEED A PAYPAL ACCOUNT.

    CRAZY CAVAN FAN CLUB MEMBER DISCOUNT CODE,

    IF YOU DO NOT HAVE THE DISCOUNT CODE CONTACT US WITH YOUR NAME AND MEMBERSHIP NUMBER WE WILL SEND YOU THE DISCOUNT CODE.

    CLICK HERE FOR CRAZY CAVAN FAN CLUB MEMBER DISCOUNT INFORMATION.

    FAN CLUB MEMBER DISCOUNT CAN NOT BE COMBINED WITH ANY OTHER SPECIAL OFFER.

    FAN CLUB MEMBER DISCOUNT IS NOT
    AVAILABLE ON GIG TICKET PURCHASES.

    IF YOU HAVE ANY PROBLEMS WITH, OR ENQUIRIES ABOUT
    YOUR ORDER PLEASE CLICK HERE TO CONTACT US